The game I installed won't run. What can I do?
Many games in the Arcade require the most recent version of Direct X in order to run properly. Direct X is freely available from Microsoft here.
Otherwise, be sure to check the minimum specifications of the particular game you are installing and be sure that the computer you are using meets those specifications.
I'm thinking about buying a game, but what if I my hard drive crashes and I lose it? Do I have to repay?
What if I need to transfer it onto another computer? Do I have to repay?
My Hard drive crashed, do I have to repay?
The answer to all of these questions is -no! If your hard drive crashes, or you format your hard drive, or you upgrade to Windows XP, it is very possible that when you re-download and re-install the game it will still be the full version.
If it is not the full version, or you simply want to play a game on a machine that you own that is not the one you used to buy it, the Already Paid feature will get you back up in just a few minutes, at no additional cost.
The first thing to do try is to download a new copy of the game. After you have done this, and you notice that it is not the full version, please try the Already Paid feature. This re-registration process is free, fast, and easy.
To use it, click on any "Already Paid" button in the game. If you cannot find such a button, click "Buy it now", then select "More Registration Options", and finally select "Already Paid". This will take you to our web based registration code re-issue page. Just enter the requested information and our system will automatically e-mail a new registration code to you.
If the machine you want to play on is not connected to the Internet, just write down the "Product ID" for that copy of the game (Found at Buy it Now/ More Registration Options/ Enter Registration Code), then use a web enabled computer and visit http://arcade.reflexive.com/alreadypaid
Follow the instructions on that site and you will be helped very quickly.
The single most common reason this registration code re-issue system may not work is that an error was made when your email address was originally entered at the time of purchase. For example. If your email address is Tony@email.com and you accidentally typed Toni@email.com our system will return a message saying that it does not recognize your email address. Because it thinks your email address ends in an "i" not a "y".
If this should happen to you, or should you have any trouble at all with this automated system, please send an e-mail to support@reflexive.net. In this email, please be sure to include your name, the first 8 digits of the credit card you used at purchase, and a correct e-mail address so that we can find your purchase record manually. Also, be sure to include the Product ID for the new installation of the game. We will also update your email address so that the automated system will work for you in the future. You can find the Product ID from: Buy it Now/ More Registration Options/ Enter Registration Code.
Where is my Registration Code?
If you use Quick Pay, you will notice that you did not have to enter a registration code. That is by design as we entered it for you at the time of your purchase. If you would like to have the registration code on file, please note that it should be in the text of an email that you should have received shortly after purchase.
If you did not receive an email shortly after purchase, it is very likely that a simple typo was made when the email address was entered. Please contact us at support@reflexive.net and tell us your name, the product you purchased, date you purchased the product, the first 8 digits of the credit card you used (if applicable). We will look up your order and send you your Registration Code. We will also change your email address for our records.
I have a Problem with Quick Pay, can you help?
If you are having a problem using the Quick Pay feature to upgrade a product, please be sure that your computer is connected to the Internet. Quick Pay requires that your computer be connected to the Internet. Usually, the following procedure will solve the problem: 1) Minimize the product, 2) Start your internet connection as you normally would 3) Return to the product 4) Click on the Quick Pay button 5) Click "I'm already connected"
If you have started your Internet connection and followed the above steps and Quick Pay still does not work, click the Pay Online button found under the More Registration Options button. (Be sure your computer is still connected to the internet) and follow the onscreen instructions.
If that doesn't work, go to the following website: http://arcade.reflexive.net/purchase
If that does not work, please use the Pay by Phone feature. Pay by phone can be found by clicking "Buy Now" / More Registration Options / Pay by phone. Our sales representatives are on call 24 hours a day and they will help you upgrade.
I'm having sound Problems, can you help?
Many older soundcards aren't fully compatible with Microsoft DirectX. Usually, simply updating your soundcard drivers will fix any strange sound problems you may encounter. Check with your manufacturer (or your soundcard manufacturer's web site) for the latest drivers.
I'm having lockup or crashing problems, can you help?
If you experience any lockups or crashes, make sure that you have the latest DirectX drivers for your video and audio hardware. Most problems can be fixed by installing DirectX 8 but some manufactures have newer drivers than those included with DirectX 8. Be sure to contact the specific manufacture for your hardware for the latest drivers. Also be sure to reboot your computer before playing after a crash. Often times, without a reboot, the problem may lie in memory and will occur again. |
